Contact ZimexDubai
Real humans, Zimbabwe-based. Pick the channel that suits what you need.
Last updated: June 2026
WhatsApp (fastest)
+971 56 557 7487
Pre-sales questions, stock checks, order tracking, ad-hoc quotes. Average response time under 2 hours during open hours.
orders@zimexdubai.com
Warranty claims, returns, refunds, invoicing, bulk-order enquiries. We aim to reply within one business day.
Support hours
08:00 – 20:00 GST · 7 days
Messages sent outside hours are queued; we reply first thing the next morning.
Where we operate
51 3rd Avenue, Harare, Zimbabwe
Warranty servicing in Harare; delivery to 14 Zimbabwean cities and surrounding markets. Visit us at 51 3rd Avenue during business hours.
Which channel for which question?
| Question type | Best channel | Typical response |
|---|---|---|
| Is X in stock? | < 2 hours | |
| Order tracking | < 2 hours | |
| Faulty device on arrival | WhatsApp + email | Same day |
| Warranty claim | 1 business day | |
| Bulk / business orders | 1 business day | |
| Privacy / data request | 5 business days |
What to include when you contact us
To help us help you faster, please include:
- Your order number (format
ZD-YYYYMM-NNNN) if you have one. - The name on the order if it differs from yours (parents ordering for students, family ordering on someone's behalf).
- The device IMEI or serial for warranty queries.
- A short description of the issue and, where relevant, a photo or video on WhatsApp.
Bulk and corporate orders
For tenders, NGOs, schools, churches, mining operations, or any procurement of more than 5 devices, please email orders@zimexdubai.com with the model list and delivery city. We issue commercial invoices and can arrange volume discounts and delivery scheduling.
Press and media
For interview requests, partnership enquiries, or quotes about the Zimbabwean online-retail market, please email orders@zimexdubai.com with "Press" in the subject line.